LBC Complain Letter Regarding Mr. Richard A. Perez
C O M P L A I N L E T T E R
Aug 28, 2009
LBC Express Philippines
Tanay Branch Office
# 5 M.H. DEL PILAR ST., TANAY, RIZAL
ATTENTION: Mr. Crisanto Linsangan
Tanay LBC Branch Supervisor
Dear Mr. Linsangan:
I’ve been a new customer of LBC cash Remittance with branch Office in Tanay Rizal. In most recent visit, last August 23, 2009 Sunday at 2:30 TO 3:00 PM, my sister received poor, inconsiderate, rude service that I felt I should bring to your attention.
My sister was in your branch office in Tanay to receive money under her name accompany with her is my older brother, from Brgy. Sampaloc where all my family is out for the weekend in our Farm, my sister and my brother that day is in Brgy Sampaloc before going to LBC Tanay though we resided in Rodriguez in Tanay Rizal. They got in LBC Tanay Branch around 3 to 4PM so my sister got into the office to get the remittance cash, the person in-charge of that day is MR. RICHARD A. PEREZ he assisted my sister and gave the remittance encashment form and my sister gave her ID when Mr. Perez insisted that.. “hindi pwede ID mo magkaiba ang spelling ng surname na ipinadala ng sender.” But my sister told him that my school ID having typographical error that I already reported and that’s my only recent ID according to my sister. By then my brother came to please Mr. Perez for consideration and telling him that he is her brother showing his ID that our surname is right from the senders information and my sister school ID having error that the school got this problem to fix, my sister is a third year high school student of a private school and that her only recent and just new ID to have. Our Surname correct spelling is “JUACHON” and my sister’s ID typographical error spelled “JUANCHON” But Mr. Perez insisted that he just following policy and strict compliance of the company, but he demanded that “ hintayin nyo nalang po ang nagpadala pabalikin nalang sya at ulitin ang fill up form at sundin nalang ang maling spelling ng surname nyo.” The sender of the cash remittance is Maj. Alberto R. Quiaoit from Taguig Fort Bonifacio and he send it in SM Marikina Branch LBC. Though he provided a complete information for any problem will take Mr. Perez did not inform Mr. Quiaoit for the said situation and the worst Mr. Perez according to my sister while waiting for my uncle {the one who sends the money} call or txt because they thought Mr. Perez already informed the sender for the problem and that’s why they wait for him but then he actually never informed anyone then a customer came and Mr. Perez assisted it but having the same problem by this time mis-spelled name the customer named RANDY and as they heard the sender put the name spelled “RANDIE” but Mr. Perez considered it and let him get his remittance as easy as that. To confirm on this please do check your computer files on the said date and time. My brother did not confront him but instead they proceed to our residential home to check for the old ID’s of my sister then they came back to used an expire 1st year school ID of my sister by this time Mr. Perez accept it. This is very clear information to tell and for the sake of my family Mr. Perez has no right to put no respect on our family name to give his recommendation to let be the sender to came back to make things wrong mis-spelled it to put consideration for the school error. As company policy for security reason the sender give information address and 2 cell phone number the other one is my number and his number for any problem that will happen but I guess your LBC customer assistance staff Mr. Richard A. Perez never did comply. And being inconsiderate, rude, and stupid or he is just cold hearted to anyone he please. He need’s more training for right, fair, and good customer service.
I was extremely disappointed with the service that my brother and sister received that day. If you would please address this issue with your office, and put proper action I would greatly appreciate it. Still I will continue to receive services from LBC Company, however if I and my family receive this type of treatment again, I will take my business elsewhere.
FOR THE LBC HARI NG PADALA GROUP, YOUR NON-RESPONSIVE AND INDIFFERENT WAY OF TREATING A CUSTOMER COMPLAIN WILL LEAD YOUR COMPANY NOWHERE, AND FOR MR. CRISANTO LINSANGAN LBC SUPERVISOR A WORST PERSON I EVER KNOW AS WELL TANAY BRANCH CUSTOMER ASSISTANCE RICHARD A. PEREZ.
